SmallBizGenius Analysis
Made In Cookware receives mixed reviews, with customers praising the quality and durability of certain products, while others report issues with non-stick coatings and inconsistent customer service. The brand's marketing and collaborations are well-regarded, but some feel the product quality doesn't always live up to the hype.
Category Breakdown
Scores based on analysis of 276 recent reviews
Product Quality (Non-Stick)
4.0/10Many reviewers report issues with the non-stick coating on Made In pans, stating that it degrades quickly, chips, or loses its non-stick properties after only a few uses. For example, some customers mention the coating peeling off within a year, even with careful use.
25 reviews mention thisCustomer Service
5.5/10Customer service experiences are inconsistent. Some reviewers praise the helpfulness and responsiveness of the customer service team, while others report difficulty getting in touch, slow response times, and unresolved issues with returns, refunds, or damaged products.
22 reviews mention thisProduct Quality (Stainless Steel & Carbon Steel)
8.5/10Many reviewers are highly satisfied with the quality and durability of Made In's stainless steel and carbon steel cookware. They often mention even heating, ease of cleaning, and long-lasting performance. Some reviewers state they've replaced all their other cookware with Made In products.
20 reviews mention thisShipping & Delivery
6.0/10Some reviewers report issues with shipping and delivery, including delayed orders, incorrect addresses, and damaged packages. Several reviewers mention a lack of communication or assistance from customer service in resolving these issues.
8 reviews mention thisMarketing & Expectations
7.0/10Reviewers often mention being drawn to Made In by their marketing, chef collaborations, and overall brand image. However, some feel that the actual product quality doesn't always live up to the high expectations set by the marketing.
5 reviews mention thisPros & Cons
What Customers Love
"Made In has completely exceeded my expectations. The pans heat evenly, clean easily, and feel like they’re built to last forever."
"I can’t say enough good things about Made In Cookware and their amazing customer service! From start to finish, the process was smooth, clear, and incredibly supportive."
"The balance of the fry pans and the even heat distribution make them a pleasure to work with. Highly recommended."
"We ordered the blue enameled cast iron set and it is GORGEOUS."
"My favorite things: handles are amazing and stay cool to the touch. That wasn’t the case with my last cookware"
Common Complaints
"I wish I had read trust pilot reviews before I bought my Made In nonstick pan. Just like other reviews, initially the pan was great but after about a year or so of very light use the nonstick coating..."
"Fantastic cookware awful customer service. I purchased 3 pans over 1 week ago. All the items displayed as in stock. Still waiting for my order. I emailed customer support and not had a response."
"Terrible quality and service - i have never received my order and they still refuse to address my query. Customer service is non existent"
"Diabolical customer service. I have been waiting for over three weeks for a refund and despite chasing several times, i have yet to receive an acknowledgment of my return or confirmation of my refund."
"Ordered a frying pan after seeing an avert on insta. Advert said made in Italy and sale currently happening. Ordered the pan at $99.99 free shipping. Got charged full price on my credit card."
Common Questions About Madeincookware
Answers derived from customer review patterns
Is Madeincookware legit and trustworthy?
Made In Cookware is a real company selling cookware and related products. However, reviews are mixed, with many customers reporting issues with the non-stick coating on their pans and inconsistent customer service experiences. While some customers have positive experiences with the brand's stainless steel and carbon steel products, others have difficulty obtaining refunds or replacements for faulty items. Therefore, while Made In is a legitimate business, potential buyers should carefully consider the mixed reviews before making a purchase.
Based on 45 reviewsDoes Madeincookware have good customer service?
Customer service experiences with Made In Cookware appear to be inconsistent. Some reviewers praise the customer service team for being helpful, responsive, and supportive in resolving issues. However, a significant number of reviewers report difficulty getting in touch with customer service, slow response times, and unresolved issues with returns, refunds, or damaged products. This suggests that customer service quality may vary depending on the specific situation and representative.
Based on 22 reviewsIs Madeincookware worth it for small business?
Whether Made In Cookware is worth it for a small business depends on the specific needs and priorities. If a business requires durable stainless steel or carbon steel cookware and is willing to invest in higher-end products, Made In may be a suitable option. However, the reported issues with non-stick coatings and inconsistent customer service could be a concern, particularly for businesses that rely on consistent product performance and reliable support. Small businesses should carefully weigh the potential benefits against the risks before making a purchase.
Based on 30 reviewsWhat is Madeincookware's return policy like?
The reviews do not provide specific details about Made In Cookware's official return policy. However, several reviewers mention attempting to return faulty or damaged products, with varying degrees of success. Some reviewers report difficulty obtaining refunds or replacements, while others praise the customer service team for assisting with returns. It is recommended to check Made In Cookware's website or contact their customer service directly for the most up-to-date information on their return policy.
Based on 10 reviewsWhy are Made In non-stick pans peeling?
Several reviewers report that the non-stick coating on their Made In pans started peeling or chipping after a relatively short period of use, sometimes within a year. This issue is often attributed to the degradation of the non-stick coating, even with careful use and adherence to care guidelines. Some reviewers suspect a manufacturing defect or a lower-quality coating as the cause of the peeling.
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